We are recruiting on behalf of our client who is a social housing provider based in London. Currently they are seeking an experienced Senior Technical Officer to join their team on a temporary contract.
The role requires a basic DBS and the ideal candidate will be RICS Qualified.
Duties of the role will include:
- Lead and supervise local Technical Service Officers
- Provide operational leadership for the damp and mould strategy, optimizing efficiency, productivity, and cost-effectiveness
- Act as a visible leader in health, safety, and quality, managing team direction while mitigating functional and business risks
- Build and maintain an effective, motivated team for successful service delivery
- Monitor and influence operational performance across damp and mould works, ensuring effective repairs management
- Lead improvement plans when performance targets are not achieved
- Supervise the handling of complaints regarding damp and mould
- Co-develop policies, procedures, and service standards
- Ensure service aligns with corporate objectives, delivery plans, policies, and procedures
- Conduct site visits and inspections to verify work meets specifications for time, cost, and quality
- Partner with appointed contractors and subcontractors to ensure a high-quality, continuously improving service
- Support development of the cyclical program and monitor progress with staff, external colleagues, and service users
- Supervise pre- and post-inspection surveys to identify potential or existing disrepair, damp, or mould issues, ensuring timely resolutions
- Collaborate with other service leads to manage budgets and achieve value for money
- Participate in developing, managing, and implementing corporate tasks related to risk and assurance, performance management, internal audits, and business improvements
- Promote a culture of safety
- Ensure compliance with health and safety regulations and approved codes of practice
- Conduct risk assessments and develop safe working methods in compliance with the Health and Safety at Work Act
- Provide updated health and safety performance information and participate in regular meetings, reporting against KPIs as required