Duration: 6 months
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Job Summary:
The COO function of Canada Life UK is a key part of the business, providing Customer Services, IT, Business Change and Procurement services across the Canada Life divisions.
Within the COO Office, the first line risk team are responsible for managing the division's 1st line risk and control oversight, with the aim of ensuring that the risk framework is executed consistently and efficiently across the in-scope divisions of Canada Life UK.
The role of the Conduct Risk Specialist is to lead on identification, measuring, monitoring and reporting of Conduct risks across the Canada Life businesses. Working across functions, you will ensure that our measures of Conduct risks align with our risk frameworks and present an accurate picture of the Conduct Risks Canada Life faces. You will also take responsibility for our amalgamation of Conduct risk measures into our broader risk appetite framework, to allow accurate and timely reporting to business lines, executive committees, boards and our broader LifeCo partners.
In addition, you will lead on the incorporation of Consumer Duty management information requirements in our Conduct Risk reporting framework, ensuring that ExCo and the relevant Boards receive a true representation of how our customers feel about the outcomes they are getting in their interactions with Canada Life. In addition, you will be responsible for the production of annual Conduct Risk reporting to the relevant boards, as required under incoming Consume Duty regime. You will also ensure that Conduct Risks and material deficiencies in customer outcomes, as reported in our conduct risk framework are reported, escalated, managed and remediated within the Conduct framework.
Experience Required:
- Good interpersonal/networking skills, with the ability to maintain a variety of relationships with multiple stakeholders
- Strong communication skills, demonstrating a clear and articulate standard of written and verbal communication in a complex environment, tailored for all levels of management.
- knowledge of conduct risk management and the relevant regulations, including the technical aspects relating to the quantification and analysis of a wide range of risks
- Experience of embedding and maintaining enterprise risk management frameworks
- Proven track record at delivering reporting requirements under time pressure with attention to detail.
- Strong time management and organisational skills
Qualifications:
- Specialised qualification in risk/compliance - have or working towards a financial services or regulatory qualification
- Ideally degree or equivalent experience in the industry