Are you a highly motivated Customer Experience Specialist with a passion for delivering exceptional service? One of our clients are currently seeking an individual to join their team as a Customer Experience Specialist with a focus on operations. If this sounds of interest to you please apply now!
Benefits:
- Competitive salary package
- Pleasant, informal, and stable working environment
- Opportunities for growth and professional development
- Team events and company parties
- Joining a supportive and passionate team
- Hybrid working
Responsibilities:
- Serve as the primary point of contact for customer inquiries and concerns
- Provide customers with information and guidance throughout the purchasing process
- Offer technical advice and respond to product-related queries as a specialist (full training provided)
- Efficiently manage the credit and collection cycle
- Process customer orders and returns accurately and timely
- Coordinate with the transport team and oversee incoming deliveries
- Utilise CRM system effectively to access customer information and manage quality cases
- Ensure a high level of customer satisfaction through exceptional service
- Identify and address customer issues with creative problem-solving techniques
- Maintain a keen attention to detail and meet business objectives
Requirements:
- Excellent communication skills with a customer-centric approach
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage priorities effectively
- Comfortable working in a fast-paced and changing environment
- Quick learner with the ability to adapt to new software and systems
- Collaborative mindset and willingness to learn
- Organized, adaptable, and capable of handling pressure
If this role is of interest to you, please apply now!