Job Title: Customer Service Advisor (Libraries)
Location: Ealing, West London (Travel round borough)
Hourly rate £18.86 PAYE / £24.92 Umbrella per hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
?? About the Role
As a Library-Based Service Advisor, you'll be the friendly face that welcomes residents into our libraries and helps them access a wide range of council services. You'll provide advice, support digital inclusion, and connect people with both council and community resources-all from the heart of their local library.
?? Key Responsibilities
- Provide clear, empathetic advice on council services to library visitors
- Help residents navigate and use online services using public PCs or their own devices
- Support digital literacy by guiding customers through self-service tools
- Book appointments and triage enquiries to the right council departments
- Promote library services and community resources to enhance resident support
- Maintain accurate records and contribute to service improvements
- Work flexibly across different library locations
?? What We're Looking For
We're seeking someone who is:
- Friendly, approachable, and community-minded
- Digitally confident and able to support others in using technology
- Knowledgeable about council services and local support networks
- Calm and professional in all customer interactions
- A team player who thrives in a public-facing environment
? Essential Skills & Experience
- Proficient in Microsoft Office and IT systems
- Experience in a customer-facing or public service role
- Understanding of data protection and confidentiality
- Committed to equality, diversity, and safeguarding
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy