Residential Living Recruitment is recruiting a General Manager for a fantastic Student Accommodation (PBSA) development in London. Take on this opportunity to join a market leading organisation which provides the highest standard of student accommodation.
The successful applicant will lead a large on-site team and be responsible for one the flagship PBSA developments in London.
Role : General Manager
Hours : 40 hours Monday to Friday
Location : London
Salary : £50,000 - £55,000 + bonus
Role Duties:
- Oversee and support day to day operations
- Accountability for the financial performance of the property including ownership of the P&L.
- To build relationships and work closely with senior members and clients across the business
- Demonstrate leadership and management skills in order to build and maintain a high achieving team
- To be part of an on-call rota as required by the business
- Taking full ownership of the Resident experience and wellbeing
- Make sure supplies, stores, materials, consumables, spares and contracted services are procured economically and competitively
- Assisting with purchasing and stock control for soft FM services
- Working closely with the maintenance team and Compliance Manager to implement and maintain all health and safety policies, and risk assessments
- Build & maintain relationship with our university nomination partners.
- Ensure effective, personalised tours are conducted to show off our brand, the property and advising rates, add-on services and booking information
- Overseeing front of house payments, updating documents and weekly procedures and reporting any issues to your manager
- Assisting the Finance Team with the collection of rent instalments and following up residents with late payments
- Promote, live, and breathe our policies and procedures
- Managing staffing levels to ensure 24-hour building coverage
- Manage the recruitment of team members in line with the HR standard operating procedures and recruitment and selection policies
- Strive to maintain an engaged and motivated team environment within your site, promoting performance excellence
- Deal with any issues regarding staff performance in a timely manner in line with HR operating procedures and seeking guidance when required
- Manage conflict resolution regarding students at your site
- Liaise and maintain relationships with the local communities and various authorities
- Reporting all incidents in line with the business contingency plan
- Promote the company experience to prospective and existing residents
- Handle complaints professionally and compassionately, and ensure they are logged accurately for follow-up and resolution, reporting as necessary to other departments or senior managers
- Treat company documents as private and confidential, ensuring communications are not shared or forwarded, and comply with EU Data Protection regulations
- Executing a successful site turnover
Person Specification:
- A flexible, hands-on individual who is happy to get involved in all areas of the business as required, particularly during busy periods is essential
- Friendly, personable, and approachable, catering to the needs of a diverse international customer base
- Passionate about PBSA and offering an excellent student experience
- Demonstrate a prudent, financial acumen.
- To possess and demonstrate leadership skills
- Approved qualification an advantage
- Detail-oriented, efficient and organised
- Excellent problem solving and time management skills
- Some travel may be required which may include driving or an occasional overnight stay as part of your role
Please apply to this role to find out more and register your interest!