Seeking a dedicated Customer Support Specialist for a technology-focused role within a thriving telecoms sector. The role demands a professional who is adept at providing exceptional customer service and handling multiple client queries effectively.
Client Details
This well-established organisation is a giant in the technology and telecoms industry, boasting a workforce of over 10,000 employees globally. Offering innovative solutions across various sectors, the company is renowned for its commitment to quality service and customer satisfaction.
Description
- Provide top-notch customer service to clients in a timely manner.
- Tackle and resolve customer issues via phone, email, and live chat.
- Maintain customer service records and prepare reports on the same.
- Collaborate with the customer service team to meet and exceed targets.
- Develop and maintain strong relationships with customers.
- Stay updated with the company's products and services.
- Provide feedback on customer service issues to the management team.
- Participate in customer service training and development programmes.
Profile
A successful Customer Support Specialist should have:
- A solid educational background with a focus on customer service or a related field.
- Exceptional communication and interpersonal skills.
- Problem-solving abilities and a customer-centric approach.
- Proficiency in using customer service software and tools.
- A strong understanding of the technology and telecoms industry.
Job Offer
- A competitive salary range of £25,000 to £30,000 per annum.
- A supportive work culture that promotes professional growth.
- The opportunity to work in the bustling city of Reading.
- An attractive holiday leave package.
We encourage all qualified candidates to apply for this exciting opportunity in the technology and telecoms industry. This role offers a rewarding career in a global company where customer service excellence is at the forefront.