Job Title: IT Infrastructure Technician
Location: Wakefield (5 days a week on-site)
We are hiring for an IT Infrastructure Technician for a dynamic and growth-oriented company specialising in building control. This role is crucial for maintaining a resilient and reliable technology infrastructure that supports the entire organisation and its associated partners.
About the Company: The company values innovation, teamwork, and exceptional service delivery. With a strong emphasis on thought leadership, expert collaboration, and continuous improvement, the organisation strives to exceed expectations and maintain a robust IT environment that aligns with its growth trajectory.
Key Responsibilities:
- Coordinate and maintain a resilient and reliable technology infrastructure.
- Liaise with suppliers, including Managed Service Providers, to ensure high-quality service delivery.
- Provide IT support services to internal and external customers, particularly on bespoke applications.
- Bridge the gap between business needs and IT services, ensuring comprehensive support across all IT and Telecoms aspects.
- Contribute to defining and implementing IT policies, standards, and compliance monitoring.
- Ensure 24/7 availability of IT environments, focusing on stability and security.
- Manage data integrity and system backup processes, including regular audits.
- Implement and manage operational and change management procedures.
- Maintain PCI-DSS compliance and prioritize security in all decision-making processes.
- Identify and address key IT risks, ensuring robust service provision.
- Assist in maintaining accurate hardware and software inventories.
- Provide strategic technological suggestions to senior management to improve business processes and productivity.
- Control and record IT and telecoms budgets, providing regular reports to senior management.
Required Qualifications and Skills:
- Ability to perform under pressure, particularly in managing P1 incidents and tight deadlines.
- Strong multitasking and relationship management skills with stakeholders and partners.
- Experience in implementing change control and identifying IT risks.
- Effective communication skills, both written and verbal, across all organizational levels.
- Broad technical experience with Windows infrastructure, firewalls, switches, servers (physical/virtual), VoIP telephony, and hosted applications.
- Ability to translate technical concepts for upper management and align IT strategies with business goals.
- Understanding of PCI-DSS, Data Protection legislation, and regulatory frameworks.
- Relevant degree or equivalent experience.
Desirable Skills:
- Experience with outsourced support services.
- Experience in a regulated environment (e.g., CICAIR, BSA).
- Experience supporting/administering multi-site enterprise IT environments.
If you are passionate about IT infrastructure and ready to take on a challenging and rewarding role,
Click Apply Now to join the expert team.