The role of Backdock Operative in Harvey Norman is to work with management and staff, with the aim of providing the best possible service to our customers and stores. A successful Backdock Operative has excellent product knowledge, provides outstanding customer service, helps create a great experience for the customer, and is above all else enthusiastic in helping the team perform to the highest standards. This role is crucial for making Harvey Norman a great place to shop.
YOUR JOB - your tasks will include:
- Responsible for operating and maintaining a clean and tidy backdock while keeping a safe and secure working environment.
- Provide the highest level of standards of customer service and act in a professional manner at all times.
- Ensure all deliveries are checked so that no substandard or incorrect goods are delivered to customers.
- Ensure that Goods Receiving and Dispatching procedures are followed at all times.
- Protect and secure Harvey Norman stock.
- Understand your department's action plans and support the goals and targets set out by your manager.
- Ensure all Health & Safety policies are adhered to in the warehouse.
- Other ad hoc duties as required to fulfil the Backdock Operative role.
YOUR PROFILE - your knowledge, skills and experience include:
- GCSEs or equivalent is required.
- Forklift Training preferred.
- Experience working in a customer focused, fast pace, multidimensional industry.
- Preferably have 1-3 year's warehousing, construction or retailing industry experience.
- Picker certification advantageous but not essential.
- Knowledge of Microsoft Applications: Word, Outlook, Excel.
- Customer Oriented.
- Strong Communicator/Good Listener.
- Numerical & Logical Ability.
- Hardworking, Conscientious, & Self Motivated.
- Adaptable to Change & Flexibility.
- Team & Collaborative Working.
WHY PEOPLE JOIN US:
- We're Dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
BENEFITS
- 28 days annual leave (pro rata) plus the opportunity to buy annual leave.
- Ongoing training and development opportunities.
- Generous staff discounts.
- Birthday Day off (1 year service applies).
- Long service award.
Additional Information:
- This is a full-time fixed term contract.
- You may be required to work in other departments/warehouses/stores as necessary.
- We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
- Please note that this role will require a significant amount of manual handling.