Here at Watkin Jones, we are looking to appoint a Customer Service Technician to join the organisation. Reporting to the Customer Service Manager the successful candidate will be working on sites nationwide diagnosing faults and carrying out repairs in occupied buildings.
The role carries out duties and activities inside and outside with potential all-weather working throughout the year.
The successful candidate will be responsible for:
- Use of construction equipment, tools, and access equipment (after completing suitable training / instruction) in facilitating repairs.
- Providing reports to the customer care department information on repairs.
- Diagnosing faults and compiling a schedule of works to rectify defects.
- Completing repairs to all aspects of construction, primarily working on multistorey residential buildings.
- Liaising with customers to arrange works and feedback on repairs.
- Organising sub-contract trades to complete repairs.
- Working at height.
- Using electronic and tablet and associated software to record repairs and receive appointments.
- Complying with responsibilities as detailed in the Group's Health, Safety & Environment Policy and as explained in Site Health and Safety rules and procedures.
- Complying with company policies, procedures, and instructions always.
About you:
Due to the nature of this role and the travel required a driving licence is essential. Additional to this we ideally would like to speak to candidates who have a construction trade NVQ and training in the safe use of equipment on a construction site. You must be able to display the ability to follow written and verbal instructions and have knowledge of building methods and construction materials. You must also be competent in carrying out repairs in a variety of construction trades and be able to communicate well with work colleges and customers.
Why Join Us?
Watkin Jones offers an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a company car or car allowance, discretionary annual bonus, a health cash plan, discounted gym memberships, and exclusive shopping discounts.
Watkin Jones' success to date has been based on our emphasis on building relationships of trust, our customer focus, and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, community focus and sustainably driven development.
About Us:
Watkin Jones Group is the UK's leading developer, builder, and manager of residential for rent homes, with 52,000+ homes developed and in-build across 135 schemes. Our operating arm, Fresh, manages over 22,000 units across 64 schemes, reflecting approximately £1.7bn of assets under management, giving us unique and unrivalled insight into what tenants and investors desire.
Our company was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016, and have a current market cap of c.£250m. In FY2022 we generated gross revenue of £407m and a Gross Profit of £67m. Our position in the market is based on a ‘capital light' model, where we typically work with institutional forward funders.