Service Advisor
Epsom, Surrey
Job Types: Full-time, Permanent
Pay: £24,500.00-£28,000 per year
Job Summary:
Our client is actively seeking an enthusiastic individual to join our expanding automotive family. If you share our passion for customer service and cars, we'd love to welcome you to the team. Join us and become a part of our friendly team and our exciting journey in our busy family run dealership.
Duties:
- Greet customers and assess their service needs
- Provide accurate cost estimates for repairs and services
- Schedule service appointments and manage the workshop diary
- Liaise with workshop to ensure timely completion of work
- Explain technical information in a clear and understandable manner to customers
- Handle cash transactions and maintain accurate records
- Upsell additional services or products to customers as appropriate
Qualifications:
- Previous experience in a customer-facing role. Motor Industry experience is preferable but not essential.
- Excellent customer service skills with the ability to build rapport with clients
- Proficient in invoicing procedures and basic accounting principles
- Proven track record of upselling products or services to enhance customer experience
- Full UK Driving licence required
Benefits:
- Competitive salary based on experience plus generous OTE
- 25 days per annum annual leave + bank holidays
- Ongoing training and development opportunities within the company
- Employee discounts on automotive services and products
- Optional car schemes
- Optional private health care.
If you have a passion for cars, excellent communication skills, and enjoy helping customers make informed decisions about their vehicles, we would love to hear from you. Apply now to become a valuable member of our busy team team as a Service Advisor.
Benefits:
- Company pension
- Private medical insurance
Experience:
- Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person