Job Title:
Building Safety Communications Officer
Contract Type:
Fixed Term Contract for 12 months
Salary:
£35,276.24 per annum (£38,803.86 is achieved after 12 months successful performance in the role)
Working Hours:
Full time 35 hours per week
Working Pattern:
Monday to Friday
Location:
Hybrid, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Building Safety Communications Officer.
You will lead on communication with colleagues and customers on behalf of the building safety department. Support in the development of a communication strategy. Manage reactive communication on repairs, compliance and incidents and work collaboratively with key stakeholders to keep customers and colleagues up to date. Support communication on key incidents to colleagues and customers and work with partner organizations. Support developing documentation, literature, and feed into campaigns etc.
About you
- You will have experience of working within a customer service or safety environment dealing with customer contacts and communications.
- Customer focused with excellent written Strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
- Knowledge of communication channels and methodology to provide proactive communications and reactive communication to colleagues and customers.
Why Riverside?
One Housing is part of Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.