Job Title: 3rd Line Support Engineer
Location: Liverpool
Industry: Managed IT Solutions
Salary: £42,000 + Fantastic Benefits & Formal Training
Package
- Starting salary of up-to £42,000
- Formal Microsoft Training worth up-to £1,500 per year!
- 21 Days' Annual Leave + 8 Bank Holidays
- Professional & Personal Development Plans
- Work Pension Scheme
- Onsite parking
Company Overview
Our client is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As they continue to expand, they're looking for an experienced 3rd Line Support Engineer to join their team and play a key role in delivering exceptional IT support, assisting with exciting projects and upgrading clients' IT infrastructure.
The Role
As a 3rd Line Support Engineer, you will be responsible for delivering high-quality technical support, delivering infrastructure projects for clients, and acting as the senior escalation point. You will work across a variety of environments, providing infrastructure solutions that include servers, cloud, networks, backups, and telephony services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.
Key Responsibilities
- Provide technical support for server, network, and cloud infrastructure across multiple client sites.
- Troubleshoot and resolve issues related to hardware, software, and networking.
- Manage installations, upgrades, and migrations of client IT systems.
- Monitor system performance, ensuring reliability, security, and high availability.
- Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
- Assist with management & support of firewalls, backups, and disaster recovery.
- Document IT processes, configurations, and support procedures.
- Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
- Mentor and lead a 1st Line Support Engineer
Technical Requirements
- MSP experience
- Windows Servers, Active Directory, and VMware (or Hyper-V)
- Firewalls, switches, VPNs, and wireless networks.
- Microsoft Azure and Office 365 (Exchange Online)
- VEEAM, or similar backup technologies
- Intune or Autopilot
- SharePoint / Teams / OneDrive
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Strong communication skills, capable of working with both technical and non-technical stakeholders.
If you're looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!
Keywords: 3rd Line Support Engineer - Senior IT Engineer - IT Infrastructure - Managed IT Services - MSP - Azure - Cloud - Networking