**Payment Processor** (Contract)
Duration: 6 Months (Possibility for extension)
Location: Birmingham/Hybrid (2 days per week on site)
Rate: A highly competitive PAYE rate is available for suitable candidates
Role Profile
Our client, a leading banking institution, is seeking a skilled Payment Processor to join their team on a fixed-term contract basis. As a Payment Processor, you will play a crucial role in ensuring efficient processing of customer payments while delivering exceptional service that surpasses customer expectations.
Responsibilities:
- Process customer payments in accordance with prescribed procedures and rules established by our client.
- Prioritise and organise allocated work on a daily basis in coordination with your team.
- Gain a comprehensive understanding of procedures and adhere to defined parameters to consistently produce high-quality output.
- Proactively resolve customer queries, escalating to team leaders, managers, or other relevant groups as required. Maintain accurate logs of interactions, when necessary.
- Collaborate with internal and external customers and clients within the Lloyds Banking Group, fostering effective communication and maintaining professional relationships.
- Demonstrate confidence in processing customer payment transactions and instructions, ensuring utmost accuracy in all tasks.
- Work effectively as a member of a team, while also being flexible and committed to undertaking various tasks at a similar level.
- Display excellent communication skills both orally and in writing, enabling effective interaction with colleagues, clients, and customers.
- Adapt to changes in business needs and embrace new ideas and processes positively.
- Identify opportunities for process improvements and implement them effectively.
Skills:
- Strong oral and written communication skills, enabling effective interaction with diverse stakeholders.
- A positive attitude towards providing exceptional customer service, always striving to exceed customer expectations.
- Adaptability and willingness to embrace change and new ideas.
- A genuine passion for understanding the customers' perspective, displaying empathy, and dedicatedly resolving their queries.
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.