Your new company
Hays are working with a professional services organisation in central Bristol to support with the recruitment of a 1st line IT support analyst. The role is permanent, offering a salary of up to £28,000pa depending on experience. The role offers hybrid working typically 3 days per week on site. This is a fantastic employer who offer lots of internal development & career progression and have a friendly work environment / culture.
Your new role
In the role you will act as the 1st point of contact for users across the organisation in their IT requests. You'll log queries and ensure responses are handled in a timely manner, all whilst providing 1st class customer support. You will escalate technical issues when required and in time get exposure to 2nd line incidents and work. You will provide technical software & application support across the helpdesk whilst also providing physical laptop and mobile device / desktop support to users. You'll also be exposed to network, system and server infrastructure.
What you'll need to succeed
To be considered for this role you will need to have some experience working in a similar 1st line IT support role and have excellent communication & customer service skills. You must have good time management and be able to work well under pressure / time constraints. You will need to have exposure across software such as the O365 suite, Windows server and Azure AD, while also having some experience supporting hardware / deskside support.
What you'll get in return
In return you will work for a great employer, in a varied role with lots of exposure to different aspects of IT support and personal development opportunities. You will be able to work on a hybrid basis, 3 days per week on site in central Bristol and receive a salary between £24,000 - £28,000 depending on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk