Salary:
Base Salary of £30,000 with OTE of £42,000 - £50,000 (uncapped commission)
Working Location: Central London Office-based during probation, transitioning to hybrid work (3 days in the office and 2 days from home)
Job Summary:
A well-established, market-leading company is seeking a talented Sales and Customer Service Executive to join their team. This role is ideal for someone with 1-2 years of post-graduate office experience and a proven track record in telephone/customer-facing sales. The ideal candidate should be passionate about providing excellent customer service and looking to build a long-term career in a blended sales/customer service environment.
Key Responsibilities:
- Engage with customers and potential customers via live chat, telephone, and email to increase average order values through upselling and assisting with company formation queries.
- Efficiently manage high levels of multitasking with urgency due to the volume of inquiries.
- Drive sales to highly profitable areas of the business.
- Stay informed about products and industry changes to provide expert advice.
- Participate in shift work between 08:30 and 19:00, Monday to Friday, on a rota basis.
Key Skills:
- Excellent telephone manner and enthusiastic attitude
- Commercial aptitude and strong sales skills
- Effective multitasking and time management abilities
- Exceptional attention to detail
- Quick learner with a self-motivated, strong work ethic
- Ability to remain calm under pressure
- Excellent written English skills
Experience Required:
- Post-graduate with 1-2 years of office experience
- At least 1 year of sales experience
Benefits:
- 25 days of annual leave (increasing to 27 days after 3 years' service), plus 8 public/bank holidays
- Option to purchase up to 5 additional days of annual leave per year
- Commercial bonus scheme
- Annual cost of living salary increase
- Employee Assistance Programme with free counselling and 24-hour mental health support for you and your family
- Paid education opportunities
- Cycle to Work Scheme
- Indoor bicycle rack, shower, and changing facilities
- Dog-friendly office
- Free post-work drinks
- Free fresh fruit – 7 days a week
- Free Wednesday lunch
If you are a proactive individual with a passion for sales and customer service, and are looking to join a dynamic and growing team, apply now to take the next step in your career!