Customer Service Administrator
- Location: Chester Business Park
- Job Type: Full-time
- Salary: £24,000
Join our dedicated Customer Service team at a leading company where quality and exceptional customer experience are at the heart of what we do. As a Customer Service Administrator, you will be instrumental in delivering first-class service through multiple channels, including telephone, email, and Salesforce. This role requires a focus on processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries while adhering to departmental KPIs.
Day to Day of the role:
- Process customer orders efficiently, including entry of serial products and accessory orders, ensuring a smooth workflow.
- Provide advice and investigate customer queries, escalating when necessary to guarantee an exceptional customer experience.
- Stay up to date with product knowledge through regular training sessions.
- Liaise with internal and external departments regarding stock, deliveries, and dispatch of orders, including special requests.
- Identify urgent, late, or problematic orders and flag potential customer complaints or product concerns using Salesforce CRM.
- Support the Customer Service team and Account Managers with orders and queries, taking direction from the Customer Service Manager as needed.
- Identify potential sales opportunities and communicate these to the sales team.
- Strive for first-time resolution of issues to ensure customer satisfaction in line with company policy.
- Represent the company as a market leader and always maintain a professional image.
- Work within the Company's Quality System and Health & Safety Policy, seeking to enhance procedures where possible.
Required Skills & Qualifications:
- Proficiency in IT skills, particularly MS Office.
- Experience with Salesforce is desirable.
- Excellent call handling abilities.
- Ability to remain composed and maintain a positive attitude under customer pressure.
- Previous customer service experience is essential.
- Knowledge of audiology and/or hearing aid production is desirable but not essential.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- The chance to be part of a company that values quality and customer satisfaction.
To apply for the Customer Service Administrator position, please either apply via the link or reach out to