A Housing Association based in West London seeks an experienced and enthusiastic Customer Services Advisor to join their housing team. This is a part time position working Monday to Friday (one full day and 4 days working from 10am-2.30pm). After the initial training period, the option of working from home one day a week is available.
DUTIES WILL INCLUDE:
- Investigating and resolving customer queries from start to finish across all channels: phone, email, webform, face-to-face, and social media, and providing advice and guidance on a range of issues
- Supporting customers to access online services
- Taking reports of anti-social behaviour, gathering evidence and making decisions on next steps
- Answering tenancy management-related customer queries
- Supporting the housing team by writing to customers about related services and issues
- Working with third parties to resolve queries
- Supporting other areas with handling phone contact when required
- Assisting with administrative tasks including new and expired third party authorisations
- Carrying out any other reasonable duties to deliver great service
KEY SKILLS AND ATTRIBUTES INCLUDE:
- Excellent verbal and written communication skills
- First-class customer service, preferably in housing or repairs
- MS Office (Word and Excel)
- Experience in Microsoft Dynamics 365 would be an advantage
- A good understanding of GDPR and data requests
If you are an adaptable, methodical, organised and digital- savvy team player, who respects and embraces difference, we want to hear from you!