Our client a growing retailer of home and industrial storage solutions based Writtle are looking to recruit a Customer Service Executive to join their small and friendly team.
Due to the location of the client suitable candidates would need to be a car driver and hold a full UK driving licence.
This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Duties and Responsibilities:
- Ensure a high level of customer service by telephone, live chat and email.
- Advising customers on our range of storage solutions for home and business
- Processing orders over the phone
- Resolving delivery issues and tactfully dealing with occasional complaints
- Replying to enquires via email, live chat and over the phone
- General administrative tasks.
- Continually develop and increase product knowledge.
Skills, Experience and Competencies:
- At least 1-year previous experience working in a customer service environment
- Experience in complaint handling
- High standard of written and spoken English
- Good attention to detail
- Organised
- Able to work on own initiative and as part of a team
- Computer literate
The salary for this position is £25,000 -£26,000 per annum depending on experience. This is an office-based role working full time Monday to Friday.
The client offers free onsite parking to all staff.