Agria Pet Insurance has a fantastic opportunity for a Customer Service Representative to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £22,500 per annum.
Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.
About the role:
As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.
Responsibilities as our Customer Service Representative will include:
- Answering all Customer and Claims incoming calls efficiently and professionally
- Outbound calling, retention and renewal
- Objection handling including policy cancellations, premium increases, Claims decisions
- Undertaking departmental routine and exception processes
- Responding to customer enquiries appropriately
- Dealing and attempting to resolve customer complaints
- Recording and maintaining accurate policyholder information
- Providing and maintaining exemplary levels of customer service at all times
- Maintaining a thorough working knowledge of all policy terms and conditions
- Maintaining good housekeeping at all times
- Ensuring all company and departmental policies and procedures are adhered too at all times
- Carrying out additional duties as requested by management to meet business requirements
- Attending training, meetings and company events
- Complying with Health and Safety policies and procedures
Qualifications, Skills & Attributes of our Customer Service Representative:
- Educated to GCSE level or equivalent.
- Excellent and demonstrable knowledge of horses and the equine sector required
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Ability to work independently and as part of a team
- Proactive attitude to learning new things and a fast learner
- Previous experience in a customer facing role desirable.
- Ability to demonstrate flexibility regarding working hours in order to meet business needs.
- To have a genuine interest in the health and wellbeing of animals.
Don't miss out on this fantastic opportunity to join the Agria team – please click ‘apply' now to become our Customer Service Representative - we'd like to hear from you!
All successful applicants are subject to a background and criminal record check.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.