We are looking for an outgoing, confident and fast paced administrator to work in the student accommodation sector. This is a temporary role, for around 6 months and potentially even a permanent role.
Client Details
This position is working for a university associated organisation. They have a close knit, hardworking team who are all real team players with enthusiasm and outgoing personalities!
Description
- Support the Nottingham Accommodation team with the delivery of customer service excellence during peak demand over the summer period.
- Process student applications, administer licence agreements and support with system record keeping.
- Booking system maintenance including processing room allocations, room moves, offer chasing/reinstatement, offer withdrawals and cancellation requests in line with standard operating procedures. Manually updating student records to ensure all information is accurate and up-to-date.
- Responding to customer enquires via phone, email, WhatsApp and CRM platforms in a friendly and timely manner. Where necessary enquires may need to be responded to in-person.
- Schedule viewings for our show flats
- Assist with chasing the non-arrivals and non-registered students
- Deposit administration, updating student statements and charges.
- Events, Open Days and Student Experience
- Assist in all aspects of student recruitment, this includes open days, returner/sales events, show rounds, promotional activities and calling sales leads to boost offer conversion.
- Open Day Support - Assisting with the set-up and co-ordination of open days. Promoting accommodation, supporting with room tours, and being friendly and approachable when answering any questions students may have during the day.
- Intake weekend - Checking students into their accommodation on the booking system, issuing keys and providing helpful support to students and parents.
- Regular liaison with the customer, agents and their sponsors.
- Close liaison with the Accommodation Team, Student Support and Student Account Services
- *Liaise and support other departments including Finance, Marketing, Residence Managers, Maintenance and Front of House (FOH) teams to ensure effective service delivery for students.
Profile
- Someone with strong computer skills
- An outgoing, passionate, lively and confident personality
- Someone hardworking and reliable who thrives as part of a team
- Someone who is confident being on the phone and email
- Someone who is presentable and comfortable being in a customer facing role
Job Offer
- An annual salary of £25,000-£26,000 (£13 per hour + holiday)
- 37.5 hour working week with flexible start and finish times (8.30-4.30 or 9-5.30 for example)
- Opportunity to gain experience within the accommodation sector
- Temporary position offering flexibility and professional growth, with the potential for a permanent role
- Supportive and professional work environment, with a lot of fun too!
Please apply now, if you would like to be considered! Ideal start date 21st July.