Airtime Billing Manager

Airtime Billing Manager

Location: Redhill, Surrey

Salary: £40-50k

Our wonderful client who is growing rapidly are seeking an Airtime Billing Manager to join their team. This is a great role for someone with previous telecoms billing and provisioning experience. The client offers hybrid working after probation as well as an excellent working office environment.

The main purpose of the role:

• To own and manage all aspects of the client's monthly billing cycle including the monthly management reporting.

• Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams.

• The individual must understand the company's products and services and how that applies to the billing of services to our customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.

• To act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.

• To support and help other Group airtime teams as required to ensure that Airtime processes and reporting is followed across all groups.

• Key Tasks

• • Management of NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates.

• To maintain the accuracy of the airtime billing database (NIBS).

• Processing internal and external requests for activations, deactivations, changes of packages for all services and ensuring any Early Termination Fees are advised.

• To understand and manage airtime processes and ensure they are performed in a timely manner.

• Responsibility of the monthly billing cycles:

• Ensuring all provisioning requests are configured correctly for billing the product.

• Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders.

• Resolving all errors prior to the products bill run.

• Running invoice processing within the product timeframe.

• Ensure invoice validation before approval and issuing the final invoices to the customers.

• Dealing with queries through to resolution within a suitable timeframe.

Experience/Skills/Qualifications

• Team management.

• Airtime Billing and provisioning experience, with a track record of delivering high level global customer service.

• Experience of Telecoms billing software and/or billing processes.

• Attention to detail is vital.

• Ability to be proactive, ensuring problems are quickly resolved or escalated

• Ability to priorities, multitask, work under pressure to tight deadlines.

• Excellent written and verbal skills.

• Be self-motivated with a drive to learn services offered

• Ability to identify and investigate anomalies to point of resolution.

• Good relationship builder.

• Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries.

• Intermediate use of Microsoft Word.

• High level of computer skills.

• A professional and flexible approach.

• Flexible, customer focused and self-motivated and team player.

• Willingness and ability to learn quickly.

• Must be organised, methodical and a good multi- tasker.