Join Our Team: Customer Service Consultant - Banking
Location: Reigate, England
Type: Full Time
Salary: £22,464 + £5,200 Area Allowance
Hours: 36 hours/week (Mon-Sat, flexible)
My client is looking for a Customer Service Consultant to join the Reigate branch.
Your Role: As a Customer Service Consultant, you'll be the face of the business, engaging with customers to understand their needs and providing tailored solutions. You'll offer information on our full range of products and services, ensuring a straightforward and helpful experience.
What You'll Do:
- Be the first point of contact for our customers, offering exceptional service.
- Proactively reach out to customers to discuss their needs.
- Educate customers on our products and services across various channels.
- Maintain accurate customer records and support vulnerable customers.
What We Offer:
- An on-target bonus of 8%, averaging £1,790 annually.
- 25 days of annual leave + bank holidays, increasing with service.
- A holiday trading scheme and generous pension contributions.
- Access to wellbeing apps and employee discounts.
- Opportunities for charity involvement with two paid volunteering days yearly.
Who You Are:
- Passionate about delivering exceptional customer service.
- Enjoy engaging in meaningful conversations and meeting new people.
- Excellent communication skills and a team player.
- Adaptable and open to a variety of tasks.