Job title: Casualty Claims Handler
Salary: £34,000
Location: Glasgow
PURPOSE OF ROLE
We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.
RESPONSIBILITIES
- Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
- Identify and handle customer complaints effectively
- Negotiate settlement of claims and ensure high levels of customer care
- Engage with internal partners and clients to ensure fair and robust investigation of claim cases
- Participate in audits when required
QUALIFICATIONS
- Previous claim handling experience
- Experience in the financial services or insurance sector preferred
- Experience dealing with Casualty Claims is advantageous
- Proficiency in Microsoft Office applications
EXPERIENCE
- Proven work experience in a customer-facing environment
- Experience working in a commercial insurance claims environment is advantageous
SKILLS
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to acquire new IT skills
DAY-TO-DAY
- Handling a portfolio of up to 350 casualty claims
- Dealing with policyholders and brokers
- Attending review meetings
- Providing a professional claims service at all times
**If you have the relevant experience or know someone that does please contact us now on 07 458 162 859 or email us at