I am seeking a dedicated and enthusiastic French Speaking Customer Service Coordinator to join this team. This role is essential in providing exceptional customer support and ensuring a positive experience for their French-speaking clients. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to manage multiple tasks efficiently.
Client Details
I am currently working with this market leading company, boasting a workforce of dedicated employees this is certainly a thriving organisation. Located in Shenstone, this significant company is renowned for its commitment to quality and innovation and surge in growth over the past number of years.
Description
Key Responsibilities:
- Customer Support: Provide timely and effective assistance to French-speaking customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product information.
- Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication of customer needs and feedback.
- Order Management: Process customer orders, track shipments, and handle returns or exchanges while maintaining accurate records.
- Problem Solving: Identify and troubleshoot customer issues, escalating complex cases to the appropriate department when necessary.
- Documentation: Maintain accurate customer records and documentation of interactions, ensuring compliance with company policies.
- Feedback Collection: Gather customer feedback and insights to help improve products and services.
- Team Collaboration: Work closely with sales, marketing, and logistics teams to ensure a seamless customer experience.
- Training and Development: Assist in training new customer service team members on best practices and tools.
Profile
A successful French-speaking Customer Service Coordinator should have:
- Fluency in French and English
- Proven customer service experience, preferably in the industrial/manufacturing sector
- Strong communication and interpersonal skills
- Export order processing
- Ability to handle complaints and difficult situations
- Knowledge of customer service principles and practices
- Proficiency in relevant computer applications
Job Offer
- A competitive salary in the range of £27,000 - £30,000 per annum
- Opportunity to work in a thriving industrial/manufacturing sector
- Be a part of a dedicated and professional customer service team
- Opportunity to grow and learn within the company
- Great benefits package.