Jo Holdsworth Recruitment is thrilled to partner with a highly successful health-tech company in Leeds. Owing to their continued growth and success, they are seeking to recruit a Delivery Specialist to ensure quality delivery on service and performance commitments to clients. This is an exciting opportunity to join the company during a period of expansion. To excel in this role, you should have strong analytical skills, be dynamic, self-motivated, and ambitious.
Key Responsibilities of the Delivery Specialist:
- Taking notes and formatting documents in client meetings - summarising important points, action items for clients, and collaborating with your team members to make key decisions.
- Working closely with the Account Management team to analyse new trends.
- Responsible for the onboarding process for clients, checking eligibility files, making sure SSO runs smoothly, helping set up challenges, writing and formatting reports and configure the platform.
- Responsible for proofreading and tracking file processing and liaising with the client to solve any technical issues.
- Use the Microsoft Office Suite to format documents and reporting.
- Respond to member services inquiries that come through the account management team and manage operational client escalations.
- Attending quarterly service review meetings with clients both virtually and in person.
Skills & Experience Required:
- Bachelor's degree qualified or equivalent.
- Minimum of 1-2 years of experience in administration or data management.
- Experience of working in a fast-paced environment.
- SaaS experience is preferred.
- Must be a competent user of Excel including knowledge of v-look ups, pivot tables and formulas.
- Excellent verbal and written communication skills.
- Natural and confident communicating with stakeholders.
- Good working knowledge of Microsoft PowerPoint and Excel.
- Engaging, dynamic and confident personality.
- Has an analytical mindset and skills.
The company offers
- Unlimited annual leave
- Competitive health and wellbeing support
- Learning bursary
- Free parking
- Private medical insurance
- Bonus scheme
- Career progression and development
- Fantastic team and culture
- Hybrid working
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)