We seek 2 x experienced Customer Service persons who can join this small but very dedicated Customer Care team.
This as a fixed term 6 month contract and I am seeking 2 experienced customer services professionals to start ASAP
You will be supporting UK and Internatioanl clients and your duties could include:
Within a small and dedicated Customer Care team, you will be responsible for:
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Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
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Processing customer purchase orders accurately and efficiently:
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Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded.
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Collaborating internally with other departments regarding credit, stock, production lead times, shipping
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Taking credit card payments
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Raising proforma invoices
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Calculating freight costs
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Promptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.
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Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability.
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Updating Sales Force CRM system with customer communications and information.
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Ensuring correct pricing information and customer details are logged on Syspro ERP system.
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Supporting the team with general administrative dutie
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Knowledge/Experience
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Proven customer focus and service background
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Accurate data entry
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Liaison with various departments key to manufacturing processes
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Key account administration
Skills/Abilities
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Strong interpersonal / communication skills
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Confident and positive telephone manner (responding to calls from all over the world)
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Excellent organisation skills
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Accuracy and attention to detail
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Customer focused problem solving
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Computer literate – experience in using Microsoft Office, especially Word and Excel