In this role as a Head of Inside Sales, you will lead, motivate, and manage a telephone based sales team working with key business customers. This key position focuses on fostering high performance, enhancing customer relationships, and driving sales.
Client Details
Our client is an excellent organisation with a huge growth potential and this role is a key appointment. With a workforce exceeding 1000 employees, this organisation is headquartered in West Midlands area and operates on a national scale. Their commitment to providing top-notch customer service has garnered them a strong reputation in the market.
Description
This role is an excellent role for a contact centre leader with expertise in developing successful sales teams. Day to day you'll find yourself:
- Driving strong sales performance through a contact centre operation.
- Experience leading teams specialising in telephone based order processing, quotations and cross/up sales.
- Creating a second to none culture where individuals can thrive.
- Manage KPIs to ensure successes for your teams.
- Support multiple Team Managers to coach and develop their teams.
- Implement strategies to drive sales and meet performance targets.
- Develop strategies to work closely with other key customer functions such as Field Sales, Customer Care and Marketing.
- Lead and motivate to exceed customer expectations.
- Foster a positive and results-oriented work environment.
- Liaise with various departments to ensure seamless service delivery.
- Utilise customer feedback to improve service and boost customer satisfaction.
- Monitor team performance, providing coaching and development as needed.
- Implement new processes and systems to improve operational efficiency.
Profile
A successful Senior Contact Centre Sales Manager should have:
- A solid understanding of driving inbound and outbound sales in a contact centre environment.
- Proven experience in a leadership role, in a contact centre setting.
- Clear examples of successes in improvements / results achieved through your leadership.
- Solid stakeholder management abilities, this person will be key in bringing back the Internal Sales department into the Contact Centre.
- Exceptional communication, organisational, and leadership skills.
- A track record of meeting or exceeding performance targets.
- The ability to inspire and lead a team to deliver outstanding customer service.
- Familiarity with the latest customer service software and technology.
Job Offer
- A competitive salary ranging from £60,000 to £70,000 per annum.
- Bonus / Commission structure.
- Leading a growing team.
- A supportive and performance-focused work culture
- Opportunities for lots of professional development and advancement
- Generous annual leave policy
If you are a motivated leader with a passion for customer service and sales, we encourage you to apply for the Senior Contact Centre Sales Manager role today.