Housekeeping Supervisor
Permanent
Chertsey
Competitive + benefits
This role requires flexibility during our busy season is key with regards to hours and days worked.
Dedicated to providing a 6-star quality private concierge service to our exclusive clients. UKME ensures that the properties, we maintain are presented to the highest standard possible.
This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We are looking for a Housekeeping Supervisor to undertake the following duties on a day-to-day basis:
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Key Responsibilities?
- Responsible for pre-arrival, arrival, during stay, departure, and low season housekeeping operations of assigned properties as directed by Management.
- To ensure assigned properties are cleaned and maintained to the highest standard.
- To assist in the training of all housekeeping staff, ensuring that all employees have a complete understanding of the company policy, procedures and expectations.
- To efficiently organise the staff roster and assign workloads on a daily basis.
- To monitor all housekeeping attendants and contractors work, ensuring they meet with highest standards of cleanliness.
- To issue keys in accordance with departmental procedure.
- To ensure that all staff have sufficient cleaning supplies and the knowledge of how to use them.
- To set a constant example to all staff in dress and behaviour
- To report any maintenance faults to appropriate departments, and to ensure their action is followed up.
- To ensure any persons entering properties are permitted to do so.
- To liaise with the Housekeeping Co-ordinator and other Housekeeping Supervisors where appropriate.
- To properly administer all purchase orders and purchasing request forms, following up to ensure items are received/delivered.
- To liaise with maintenance for snagging properties at the end of season to determine what future works needs to be carried out.
- To organise a deep-cleaning programme, ensuring all soft furnishings, chandeliers, carpets, hard floors and marble are cleaned to standard prior to arrival.
- Responsible for stock takes within the assigned properties and to inform relevant departments of any shortages and requirements, ensuring all properties are stocked with sufficient supplies prior to arrival.
- To attend to client requests promptly and efficiently.
- To ensure that any personal items left in properties remain until the client returns.
- To ensure everything packed or sent from a property is tagged appropriately with proper dates.
- To monitor both personal and household laundry ensuring any personal items are dealt with in the correct manner and returned to appropriate rooms as quickly and efficiently as possible - particularly in properties when working abroad.
- To organise a service rota when clients are in residence and to continue supervising staff to ensure services are maintained to the highest standards.
- To carry out any other reasonable requests as directed by management.
- Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment.
- To carry out any other reasonable requests specific to the location of work as directed by management
Learning & Development Responsibilities
- Health and Safety
- COSHH
- Legionella awareness
- First aid training
- Time management
- Customer service, conflict resolution, disciplinary training
- Continuous personal development
Other Responsibliities
- To adhere to organisational policies and procedures.
- To ensure a professional approach is undertaken in performing duties and interacting with clients, colleagues and external providers, with particular emphasis on maintaining departmental confidentiality.
- To provide cover for colleagues in times of absence, such as annual leave.
Qualifications/Training
- Hospitality degree or equivalent in related subject
- COSHH, manual handling and health and safety certificates
- Clean driving license
Knowledge/Experience/Skills/Abilities ?
- Previous professional housekeeping experience working in private homes or at least 5 star hotels
- Proven relevant experience working in a 24/7 environment
- Proven supervisory/management experience and skills
- Proven specialist hands on cleaning experience
- Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook
Personal Attributes
- Highly conscientious, professional and confidential
- Strong time management, organisation, planning and prioritisation skills
- High level of written and verbal communication skills across all levels
- Enthusiastic, self-motivated, proactive with the ability to use their initiative
- Confident, measured and decisive
- Highly flexible, adaptable and able to work well under pressure
- Reliable and punctual
- A proactive, positive and professional approach
- Able to work well in a team and autonomously
Benefits:
- Private healthcare
- Company pension scheme
- Season ticket loan
- Perks at work
Apply now.