Our Brentford-based client is a well-established and rapidly growing organisation with ambitious expansion plans. Known for its strong customer-centric approach, the company is seeking a highly motivated Client Services Executive to join their dynamic team. If you are passionate about delivering exceptional customer service and possess strong Excel skills, particularly with VLOOKUP, this role offers a great opportunity to grow with a thriving busines
The role is office based Monday to Friday 9am to 5.30 pm. In a lovely office complex that offers Free Car Parking, Onsite Gym and a full inclusive Kitchen so no more lunch costs!!!!!!!
You will be Key part of a growing tight knit team offering Business to Business Customers Solutions
Key Responsibilities:
Client Billing and Usage Review:
Accurately review client monthly bills and usage within billing systems.
Ensure completeness and accuracy of data before finalising.
Monthly Reporting and Data Analysis:
Generate and analyse monthly reports from the billing system.
Identify trends, discrepancies, and areas for cost improvement.
Run unbilled and high-usage reports, communicate findings to clients, and recommend cost management strategies.
Offer tailored tariff solutions for high-usage customers.
Account Reconciliations:
Conduct regular account reconciliations to maintain accurate transaction records.
Promptly investigate and resolve billing discrepancies.
Billing Alerts Management:
Set up and monitor billing alerts to proactively address potential billing issues.
Prevent "bill shock" by managing alert systems for all client accounts.
Customer Interaction:
Provide excellent phone and email support, ensuring timely and professional responses to all client inquiries.
Prioritise and handle incoming calls to meet company service standards.
Team Collaboration:
Collaborate closely with Sales, Field Service, and Accounts teams to provide a seamless customer experience.
Relationship Building:
Develop and maintain strong relationships with both new and existing customers.
Foster long-term loyalty through proactive engagement and prompt issue resolution.
Requirements:
Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with clients and internal teams.
Multi-tasking Ability: Proven ability to manage multiple tasks simultaneously in a fast-paced, evolving environment.
Teamwork:
A collaborative mindset, thriving in a team-oriented setting.
Customer Account Management:
Experience in customer account management is highly desirable.
Microsoft Office Proficiency:
High proficiency in Microsoft Excel, particularly VLOOKUP, as well as other Office applications such as Word and Teams.
Be part of a growing, customer-centric organisation with exciting expansion plans.
Work in a supportive, dynamic, and collaborative team environment.
Opportunity to enhance your skills and grow within a forward-thinking company.
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.