We have an opportunity for a customer service focused professional to join our award-winning team in Welwyn Garden City.
You will have a professional appearance, be articulate and have good organisational skills. Your day will be spent office based, dealing with prospective and existing clients on the telephone and in person, supporting our Viewing Guide in resolving any issues which arise and being the client liaison. You will be responsible for delivering the exceptional customer service which Ashtons is renowned for.
Duties:
- Answering calls
- Dealing with viewing requests and feedback
- Helping to maintain the database of clients and applicants by making keep-in-touch calls
- Assisting with emergency lettings maintenance issues and directing to the relevant place
- Cutting and preparing marketing leaflets
Applicant's Skillset:
- Previous experience in the Estate Agency Industry would be desired but not essential
- Confident in a customer service / sales environment and confident in dealing with the public both face to face and on the telephone
- A positive 'can do' approach is essential
- Organisational skills
- IT literate and be able to confidently use all Microsoft Packages
- You will possess a valid driving license and own your own car
Working Hours:
Alternate Sundays 10.00am - 3.00pm
Salary:
£12.50 per hour
About Ashtons:
Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.
The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City.
At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs - nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.
We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire.
We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.