Looking for a new opportunity in Customer Service? If so, this role may be in your interest. I am recruiting on behalf of United Utilities for a Customer Service Advisor!
Role responsibilities
As an Income Customer Advisor with the Property Team, you will be speaking directly to customers to collect cash payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills, and can ask the "right questions" to help our customer's financial situation. You will also need to be able to identify and use your own judgement on what support we are able to offer. Using the payment plans and schemes we have available to help, matching the right schemes to the customer.
There are also those customers that choose not to pay their bills despite having the means to do so. They accrue large debts and in these circumstances we expect you to use your skills in influencing and negotiation to agree realistic payment plans and be tenacious as well as resilient and assertive in order to maximise cash collection.
You will be answering customer queries using a variety of contact methods e.g., phone, letters and emails, as well as from time to time, making outbound calls either manually or via a dialler (depending on campaign) To be successful in this role you will need to be able to prioritise your workload in a fast paced environment and be able to react quickly. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales. Integrity, sensitivity, empathy and assertiveness are all key competencies within this role.
Key Information:
- Hourly pay rate: £13.60 per hour
- Location: Sir Christopher Harding House, N Shore Rd, Whitehaven, Cumbria, CA28 7XY
- Start Date: 28th October 2024
- Working hours: Rolling Rota covering 37h per week.
- Contract Duration: 6 months (with potential extension)
- Recruitment process: pre-screen with Reed, CV review by United Utilities and on site interview with United Utilities.
If you are interested, APPLY NOW!