ROLE OVERVIEW
Role: Head of Region - North
Reporting to: Head of Block Management
COMPANY OVERVIEW
At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service.
ROLE RESPONSIBILITIES
The Head of Region is overall responsible for the smooth day to day running of the Block Operations team across their region. In your role, you will be overseeing and working closely with the different Property Managers on a day to day basis and supported by the centralized services functions covering Finance, Facility Management as well as the Property Support Team. This role will also form part of the Block Leadership Team and will therefore be involved in group wide initiatives and best practices, working as a team to deliver a single block business, including alignment of processes, initiatives and portfolio management across the country.
Your responsibilities include but are not limited to:
- Partner with Executive Leadership Team to develop and implement the region's short, mid-and long-term goals and objectives and ensure that they align with the core values of the company.
- Provide leadership and coaching to direct reports in the region and to the wider team to ensure efficient running of the Region and overall team development.
- Run an efficient and effective Region - ensuring metrics and KPIs are being monitored and regularly met and that you and your team are managing the relevant block portfolio and regular report on KPI's to Senior Management
- Performance manage team members where required to get them to meet set metrics and KPI's
- Develop and suggest best practices and procedures that could be applied across the business area as well as wider areas
- Organisation of the Regional Block Management portfolio's, including associate property allocation
- Oversee new business development opportunities by creating and following up on leads, along with cultivating existing business relationships.
- Cultivate and enhance the Company culture through alignment with the wider Corporate culture strategy that is implemented via specific training courses, culture committee meetings and monthly initiatives.
- Facilitate regular training sessions with associates, identify training and development needs, and recommend additional training for the region as needed.
- Oversee all growth for the department and partner with the Talent team on recruitment, interviews, selection, evaluation and onboarding process for direct reports and for indirect reports as needed.
- Enforce all region and company-wide policies, procedures, and performance standards and provide coaching and corrective discipline, as necessary.
- Review and assist management teams with the preparation and review of annual property budgets and ensure that all monthly financial and operational reporting is done on a timely basis and accurately.
- Ensure sites are complying with all policies requirements and compliance as it relates to safety, the reporting of unsafe work practices, and accident prevention and reporting.
- Implement and manage systems and processes to ensure statutory and regulatory compliance.
- Develop and maintain successful relationships internally and externally with the various stakeholders by maintaining confidentiality in sensitive matters and having the ability to influence and negotiate the successful resolution of inquiries and disputes.
- Manage developments and client/owner relationships to ensure business retention.
- Responsible for your Profit and Loss Account, reporting on progress and providing commentary through the monthly Business Review Meetings, ensuring your Region runs in line or better than budget, is operating efficiently and in compliance with all rules and regulations.
- Keep abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.
- Responsible for advising and explaining to the team of legislative changes affecting block management.
- Carry out regular meetings with direct reports as well as skip level meetings with the Property Managers and wider team.
- Visit all large developments and key client sites at various points through the year, and undertake ad- hoc property inspections to ensure standards are maintained.
- Ensure visibility, attending each office at least once per week or equivalent.
- Work alongside the management teams in the ancillary services (service charge accounting, insurance, legal etc) and promote the use of and collaborate to achieve excellent service provision.
- Networking across the industry
- Responsible for integration of new business across department
- Represent the company at external meetings, trade meetings and conferences.
- Attend, prepare and present at client meetings.
- Undertaking any other reasonable duties commensurate to the role
THE IMPACT YOU CAN MAKE
- You thrive in a fast-paced environment, consistently challenge the status-quo, and get others to march to your beat
- You're highly motivated and understand the importance of adhering to deadlines and ensuring quality outputs
- Able to recruit and train associates to deliver exceptional service through every interaction
- Your confidence and knowledge, following process and ensuring compliance, driving the business forward