Relationship Manager
- £22 - £27K
- 37.5 hours Mon - Fri
- Hybrid - 3 days in the office, 2 days at home
- 25 days holiday plus bank holidays - 5 service days after eligibility.
- Other fantastic benefits (happy to discuss).
The Role
- Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
- Handling finance rate negotiations and coordinating all stages of client transactions.
- Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
- Meeting profit and margin targets, along with other key performance indicators.
- Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound enquiries.
- Cultivating existing relationships with clients and dealer sales personnel.
- Developing new client relationships.
- Managing and maintaining the sales pipeline.
- Providing support to the team while achieving individual objectives.
- Taking ownership of workload coordination (with supervisor support available after training).
What you will need to bring
- Emphasising customer service, fairness, empathy, and good practices.
- Demonstrating a proactive and self-motivated approach with a positive attitude.
- Displaying confidence, resilience, and curiosity.
- Exhibiting effective verbal and written communication skills.
- Proficient in administrative tasks, computer literacy, and digital technology usage (with training).
- Capable of prioritising and professionally managing multiple clients' demands.
- Skilled in numeracy, accuracy, and diligence.
- Collaborative team player who is sociable, supportive, and empathetic.
Qualifications & Experience
- Minimum A level/BTEC qualifications, with a degree or equivalent being beneficial.
- It is ideal to have a track record of meeting sales quotas in a financial services environment.
- Beneficial to hold professional qualifications in finance or banking.
- Ideal to possess knowledge of hire-purchase, leasing, or B2B lending.
- Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.
If you feel that this could be for you, please get in touch with Victoria on or email
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