Role: Application Support Analyst
Location: Buckinghamshire/Hertfordshire
Salary: up to £50,000 + 12.5 - 25% Bonus
Are you a leading professional in your field of work? Are you motivated and driven to identify a better way forward? Then you'll value the highly collaborative and acutely specialist work environment this job offers.
This exciting Application Support Specialist role for a great growing finance firm. the required applicant must have financial experience with a preferred exposure to the insurance side of things This offers fantastic prospects and benefits to any seasoned individual who wants to try their hand at a new environment.
Ideal Candidate:
Provide first-line support across all supported applications and liaise with development SMEs or infrastructure supplier for second line support.
Technical skills in Linux and UNIX environment on financial services applications and payments interfaces (Banks etc) (SQL skills and ideally will have used C, C#, Cobol)
- Participating in support rota (including out of hours)
- Track personal incident and problem involvement and report and contribute to a plan for application improvements
- Develop a capability to assess incidents in 3rd party applications and provide first line support to installation configuration and data; liaise with second line support at the vendor.
- Ensure resolution of application incidents within target service levels.
- Conduct post-incident problem analysis and carry out development to remove repeat problems.
- Take part in assessing application developments readiness for implementation and accept into production on behalf of the Production team.
- Work on in-scope work requests in priority order
- Out of hours support for key applications. Occasional scheduled weekend working to perform upgrades, out-of-hours tasks and updates to production systems as required.
- Ad hoc tasks as required
- In-depth, hands-on knowledge of and experience with enterprise applications
If this sounds of interest to you, please ring or e-mail me a good time to organise a call!