Enforcement Agent
Location: Coventry
Salary: £23,800 - £26,000 DOE OTE £50,000 - £70,000 OTE
Must have valid Driving Licence
This company is a leader in the debt recovery enforcement sector and has been operating for over 40 years. They are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
The Role
The successful candidate will be a Trainee or Certificated Enforcement Agent based in the West Midlands and working from home/field. Once trained, they will be out in the field, making visits to the properties of customers in debt. Their goal is to help customers reach the best solution to avoid further action taking place. The role offers a unique opportunity to earn what they deserve while working for a market-leader that will fully support and train them to the highest standards.
Key Responsibilities of an Enforcement Agent:
- Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
- Speaking with customers or neighbours to understand their situation and provide support.
- Completing questionnaires and updating the system.
- Taking control of goods and removing them if necessary.
- Planning work schedules and visits to properties.
Required knowledge and experience as an Enforcement Agent:
- Strong interpersonal skills - the ability to stay calm and influence people to find the best solutions.
- Trustworthy and honest - able to do the job to the highest standard, treating people with respect and dignity.
- Balanced and fair - able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
- Determined and disciplined - willing to go the extra mile to get the job done and be rewarded for results.
- Resilient problem solver who can think on their feet.
Benefits as an Enforcement Agent:
- Company car
- Fuel card and business expenses
- Flexible working hours
- Smartphone
- Company pension plan
- 28 days paid annual leave
- Full training and Certification to become a Certified Enforcement Agent
If you are looking for a challenging and rewarding role with a market-leader that offers excellent training and career development opportunities, then please apply now.
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Applicants must be located and eligible to work in the UK without sponsorship.
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