Venn Group
IT Service Delivery Manager
Hybrid (Stevenage)
12 month + Contract (Inside IR35)
£60-£70 per hour (Umbrella)
Our client, a global organisation is urgently seeking a IT Service Delivery Manager to undertake a long term contract.
The role:
- To ensure effective delivery of the IT workplace services by effective contract management of the suppliers.
- To provide an interface for receipt of feedback on all service issues arising, review with Line Management and respond to users such that customer confidence is maintained
- To contract manage the IT Customer Services and Infrastructure to deliver IT services against their SLAs, take corrective action where required and report back issues to Line Management.
- Manage and develop the Customer Service Reviews with customers and suppliers
- Identify areas of service that can be improved and develop service improvement plans in conjunction with the wider Service Delivery Team.
- Assist Customer Service and Infrastructure Front and Back Office Management with contract renewal and negotiations.
- To provide administrative support to IT Customer Services Service Delivery
- General support to Incident Management processes and issuing regular bulletins/updates
- Review of all services to ensure that ITIL standards, processes are reviewed, managed and enforced.
Skills/ Qualifications:
- High level customer care skills with responsibility for majority of business critical users
- Contract and supplier performance management skills working in partnership relationship
- Broad understanding of IT technologies across the range of IT services
- Broad understanding of Commercial, Customer Support, Manufacturing, Technical and Engineering
- Good understanding of RFI / RFP activities and contract negotiations
For more information, please contact Laura Surridge ()