A Housing Association is currently look a Rents & Service Charge Manager on a permanent basis.
Key responsibilities
Managing a small team to cover all aspects of rents and service charge provision, including: accounting for payments received from residents and benefit authorities; calculating and reviewing our residents' rents, service charges and miscellaneous charges; and ensuring that our policies and procedures remain compliant with the latest government guidance and legislation, as well as wider best practice.
The role will require close working and collaboration with colleagues within the Finance team and wider organisation (in particular our Housing and Leasehold teams), as well as communicating externally with residents and other stakeholders regarding rents and service charges.
Liaise with our external auditors for the annual service charge audit, and report to our Head of Finance and Executive Team on our rents and service charge performance.
You will also lead on an exciting project to implement a service charge accounting system, as well as further communication improvements.
We are looking for someone with keen attention to detail and strong data analysis skills. You will also need to be adept at communication and passionate about service improvement.
This role is hybrid and the expectation is that you will be required in the office a minimum of once a week
The ideal candidate will have:
Strong MS Excel skills and experience with analysis of transactional data.
Previous experience of working in the housing sector and knowledge of the use and financial administration of housing management systems.
Knowledge of rents and service charge legislation, guidance and best practice.
Previous experience of maintaining financial records and administrative systems.
Previous experience of managing/supervising others, and working with others to deliver housing and rents & service charge projects (such as the annual rent review).
The ability to work as part of a team with the aim of providing a first-class service to both colleagues and customers.
The ability to communicate with a wide range of people with varying degrees of rents/service charge knowledge and financial literacy.