Are you an organised and proactive individual with a passion for providing top-notch customer service?
Our client, a leading engineering company, is seeking a motivated Scheduling Assistant to join their dynamic team. In this role, you will play a crucial part in handling customer inquiries, coordinating engineer schedules, and assisting with general administration duties.
With their focus on excellent customer service and a small, friendly team in an open-plan office, it will suit you if you thrive in a fast-paced environment and have excellent attention to detail, apply now!
Benefits:
- Permanent contract offering stability and growth opportunities.
- Full-time working pattern for a healthy work-life balance.
- Competitive salary with additional perks including a bonus.
- 10% pension total contribution to secure your future.
- Private healthcare after 3 months' probation.
- Long-service additional holiday to reward your commitment.
- 25 days holiday + bank holidays for you to enjoy.
- Social events and an all-expense paid Christmas party to connect with your team.
- Free parking and easy accessibility from the town centre and public transport links.
- Competitive Salary starting at £26,000+
Details:
- Handle incoming customer telephone calls for engineer's call-outs, technical support, and sales enquiries.
- Manage general email inquiries, booking procedures, and quotations.
- Provide general administration support for the service department.
- Utilise Microsoft Office tools (Excel, Word, Microsoft 365) and our client's CRM system (Clik).
- Produce monthly service reports and weekly quoted remedial reports.
- Coordinate engineer's holiday requests within your geographical area.
- Organise travel arrangements for engineers, including hotel bookings, flight arrangements, and training courses.
- Maintain an organised database of engineer's job reports and customer information.
- Chase and process customer purchase order numbers and invoice payments.
- Assist with supplier and health and safety questionnaires.
- Provide holiday cover for engineering teams as needed.
- Attend service meetings and 1-2-1 meetings with the head of operations.
- Carry out any other duties as required by your Line-Manager.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.