Position: Credit Control and Ledger Management Specialist
Location: Manchester
Salary: £24,000 - £26,000
Purpose: Join our team to provide top-notch credit control and ledger management services for our clients. You'll focus on risk management and uphold our core values: invest deeply, value differences, build trust, always do the right thing, have courage, and stay curious.
Responsibilities:
- Collect overdue payments through phone, email, and letter for our invoice finance clients.
- Manage legal processes, including issuing Letters before Action and preparing cases for judgment.
- Maintain contact with clients and debtors, update memo lines, and keep ledgers accurate and clean.
- Send monthly updates to clients with detailed dashboards.
- Dispute invoices and adjust funding limits to control bad debt risk and maximize security.
- Resolve disputes while balancing risk and excellent customer service.
- Assist with allocating received payments to maximize client fund availability.
- Complete invoice and balance verifications.
- Deliver high-level service to ensure client satisfaction and retention.
- Adhere to service level agreements relevant to your role.
- Be a supportive team member and ensure departmental duties are covered.
- Communicate effectively with Operations team members to provide support and information.
- Collaborate with colleagues in Relationship Management, Risk, and Operations to ensure excellent client service and adherence to TCF principles.
Key Attributes:
- Strong communication and problem-solving skills
- Ability to manage risk and maintain customer service standards
- Collaborative team player
Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.