A quick look at the role
The Corporate Account Support Manager is responsible for the commercial relationship between Biffa and its corporate clients. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention and innovative solutions.
Why it's an opportunity not to be wasted.
- Monitor, manage and co-ordinate all department based resources to ensure an increase in productivity and improved quality of service provided.
- Primary interface between the company and specific Corporate Clients, responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations.
- Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year. This will involve managing the tender and/or benchmarking (preparation, editing and delivery) and Response for Information (RFI) processes for clients and identifying new development opportunities to deliver profitable growth.
- Complete customer reviews and present management information using Power BI.
- Assisting depots and customer services in resolving issues arising from sites, which could include Health and Safety, Container changes or the introduction of alternative services.
- Ensure customer debt position is maintained in line with contractual commitments.
- Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.
- Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector.
- Attend Regional/Sector/New Business meetings to keep up to date with existing contracts; identify development opportunities; and develop working relationships with the regions.
Our essential requirements
- 3 years account management experience with a proven record of achieving KPIs
- Experience managing a small team
- Analytical with the ability to quickly assess issues and recommend and/or implement solutions
- Resilient with the ability to work effectively under pressure
Biffa - we're changing the way people think about waste
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.