Operations Co-ordinator
Remote
£28,000
15-month FTC
This leading digital business are looking for a Scheduling coordinator to join their successful business that has been running for over 30 years and offers a home working model. With fantastic training model in place, you will learn everything you need to know about how they operate and will be working alongside the CEO.
This is a deadline driven position, you will be required to think on your feet, remain calm under pressure and work well as part of a down to earth team.
Responsibilities
- Schedule projects using a bespoke Excel based system, ensuring all deadlines are met.
- Ensure research is carried out when required.
- Using the inhouse messaging system to deal with queries from colleagues
- Provide the highest level customer service via telephone and email.
- Allocating projects to freelancers - working around their schedules and current projects.
- Assist with day-to-day activities from the Ops teams.
- Manage workflows to ensure that client deadlines are met
- Ensure that CRM system is kept up to date with new and existing client activities.
- Forecasting and pulling data from CRM system.
- Be the first point of contact for clients and manage them to completion ensuring feedback is taken
- Proofread blogs/ content before it goes live.
Skills
- B2B office-based experience
- Attention to detail is key
- Experience of Organisational/ scheduling experience in a B2B position
- Confident user of CRM/Excel based systems
- Experience of working to deadlines
- Excellent English - both written and verbal is essential to this position
- Confident user of MS Office is essential.
This is a Monday to Friday position, working 8.30am to 5.30pm. As a fully homebased employee you will have the option to work with the CEO in her office once or twice a month, along with her friendly office dog. It is essential that you have a suitable homeworking space and broadband. This is a maternity cover however there could be a possibility to remain with the business after the contract finishes.