We are looking for a Reception Team Leader to join our Rapport team, based at our client's offices in Mayfair. The client is one of the world's leading private investment firms with offices across the USA, Europe, Asia, and Australia. You will play a crucial role in creating immediate Rapport with key stakeholders, overseeing the day-to-day operations of the guest services, ensuring the delivery of an outstanding service and memorable experience.
This is a full-time, permanent role (40 hours per week), Monday – Friday, covering shifts from 7 AM to 7 PM, with flexibility for overtime as per the client's needs.
The role comes with fantastic additional non-contractual benefits of complimentary breakfast, lunch, and hot beverages. If you are enthusiast for wellbeing, you will also have access to the onsite gym with personal trainers who run classes throughout the day/3 days per week, so you can attend these outside of our working hours.
Main responsibilities
Although the role content may vary, the main responsibilities within the role are:
- Meeting and greeting, and providing a warm welcome to all stakeholders
- Communicating the arrival of guests to the respective hosts and escorting visitors to their respective meeting rooms as required
- Assisting with bookings and managing meeting rooms
- Answering our switchboard calls in a professional and timely manner
- Supporting with the courier bookings for national and international parcels, matching invoices against courier records, and providing the information to the Accounts Payable team
- Reporting all facility-related issues, including health and safety, and following company service and H&S standards at all times
- Supervising the day-to-day operations and providing a hands-on support to the Rapport team
- Collating feedback and ensuring all standards, procedures and processes are upheld to the highest standard
- Designing and delivering training to new and existing team members
- Being involved in the recruitment, onboarding, and team engagement
- Completing audits and reports to give in-depth insight into the team's performance
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and the ability to easily build rapport with key stakeholders
- Be proactive, flexible, and adaptable, with great attention to detail
- Have the ability to prioritise tasks and work independently, whilst being aware of their surroundings, and support the team
- Be able to operate in a calm manner under pressure, and able to work well in a fast-paced environment
- Possess excellent communication skills, both verbal and written, with professional telephone and email etiquette
- Be passionate about delivering high standard service, going the extra mile, and willing to continuously develop and learn new things
- Have strong proficiency in Microsoft Office software (Word, Excel, Outlook), and passion for technology and innovation
- Ideally have at least one year of face-to-face customer service and leadership experience (e.g., five-star hotel, airline, corporate environment)
Some of our benefits include:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).We were awarded three stars from ‘Best Companies', their ultimate accolade, in 2021 signifying a ‘World Class'