Job Description
OverviewThis role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
- You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
- The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within set standards.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Customer-centric mindset and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education - Maths and English GCSE grade C+
- A gool level of spoken and written English is needed for this postion
This position is based in Bournemouth near the train station and is hybrid, 3 days a week once training is completed.
£24,000 plus other benefits and progression within the role
Credit and background checks will need to be carried out as it is a financial organisation.
Start date is 24th Feb 2025
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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