A Customer Service Coordinator is needed to provide top-notch support within the property industry. The position is based in Bristol and requires a keen eye for detail, outstanding organisational abilities, and exceptional customer service skills. You'll be joining a team of 5 other customer coordinators, with 21 in the whole customer service department.
Client Details
Our client is a well-established entity in the property sector They are renowned for their high-quality services and have a strong presence across the UK. Their dedicated team is committed to delivering excellence in every project. They invest heavily within their employees, you'll receive both internal / external training, shadowing and courses. Allowing for great progression throughout the company, with the current customer service team lead originally being a coordinator before progressing.
Description
- Coordinate and manage customer service operations within the property sector.
- Respond promptly to customer inquiries, ensuring a high level of service.
- Organise and schedule appointments as required.
- Monitor and report on customer satisfaction metrics.
- Collaborate with other departments to ensure smooth operations.
- Handle customer complaints, providing appropriate solutions and alternatives.
- Follow communication procedures, guidelines, and policies.
- Continually improve service procedures, policies, and standards.
Profile
A successful Customer Service Coordinator should have:
- A strong background in customer service within the property industry.
- Outstanding written and verbal communication skills.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills and the ability to handle difficult situations.
- Proficiency in MS Office and customer service software.
- A keen eye for detail and a commitment to excellence.
Job Offer
- An attractive salary package up to £28,000 per annum.
- Performance reviews and annual bonus scheme
- Opportunity to work in a supportive and professional environment.
- Generous holiday leave allowance.
- Exposure to a wide array of property projects.
- Regular team-building events and social activities.
We encourage all qualified candidates to apply for this exciting opportunity in Bristol. This is an excellent chance to develop your career in the property industry as a Customer Service Coordinator.