CUSTOMER SERVICE & COMPLAINTS EXECUTIVE
Are you looking to work in a beautiful, modern office in the heart of the City Centre?
Are you looking to work for a dynamic, friendly outgoing customer service team?
Do you love helping customers with their queries especially about exciting topics such as holidays and trips?
We are recruiting a Customer Service Executive to join the Customer Support team at a market leading business in York city centre. With over half a century of industry excellence, a bespoke experience is at the heart of everything this growing company does. They process bookings for over 50,000 customers each year with their tailor made packages with many repeat customers year on year!
Your role will provide a key line of communication with the customer to provide a quality service in line with the luxury experiences this company offers.
WHAT YOU WILL WANT TO KNOW...
Salary: Up to £24,380
Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day. (Sat 9-5 and Sun 10-4)
Pension scheme
Great location - Central Office with main bus stop routes outside their front door
A SNAPSHOT OF THE CUSTOMER SERVICE EXECUTIVE'S DAY...
- You will be the first point of contact for customers when they require support.
- You will be at the forefront of any complaints that are received in the department and using your excellent written skills you will respond to customer complaints swiftly via written format
- The role will involve both inbound and outbound calls to existing customers updating them, and responding to email enquiries.
- Responsible for issuing booking confirmations, processing web bookings and resolving queries, along with supporting the administration team.
- Booking UK rail and hotel requirements to enhance the customer's experience.
- You will also be expected to arrange visas and carry out mobility checks to ensure customers' mobility expectations are met.
Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:
- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to detail and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.
We receive multiple applications for each role and we do our very best to ensure that you receive a response. We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for. If you have not heard from us within a week it is likely you have not been shortlisted.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
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