Client Services – Financial Implementations & Account Manager
Are you looking for an exciting opportunity to join a highly successful global software house with the role located in their London office. If so, we are looking for a Financial Implementations & Account Manager to join our team.
About Moveware
Established in 2001 as an early tech organisation, we have grown to be the market leader of our industry globally, with clients in over 40 countries and offices based in Melbourne, London, Toronto, and Bangkok. Over the past couple of years, we have expanded into creating new, innovative technologies that will push us into untapped market verticals, and we are now growing our development teams to help achieve our vision.
Your Financial Implantations & Account Manager Role:
As part of our team based in London, you will be responsible for the implementation and support of our accounting ERP system across EMEA. While this will be your main role, you will have the opportunity to develop your skills across all areas of our system. Your extensive experience will help guide other team members and to give direction on accounting matters, while being a key member of the overall implementation team. Key responsibilities will include:
Organisational Relationships:
- The position liaises with the Support Manager and Development Manager as required on support and technical issues.
- The position liaises with the Client Account Manager on the handover of new implementations.
Key Responsibilities:
- Leading accounting implementations; managing the project plan, scope, deliverables and timelines in conjunction with project managers.
- Providing training and support to our clients' accounting teams.
- Training end users.
- Troubleshooting accounting software issues and scoping solutions.
- Assisting in other areas of the implementation as required.
- Assisting in the product development team in scoping new accounting features for our ERP system.
- Maintaining relationships with accountants from key clients.
Extent of Authority:
- Accountable for the successful completion of the financial implementation projects.
- Accountable for achieving client satisfaction.
Our Ideal Financial Implementations & Account Manager Individual:
We are looking for a candidate with at least three years' experience in an accounting role or from an IT background with strong experience in implementing ERP accounting packages. Other ideal skills and experience required will be:
- Experience of managing projects.
- Be an effective communicator, capable of clearly conveying project updates and issues to stakeholders and team members.
- A good understanding of ERM systems as well as the technical aspects of software implementation would be advantageous.
- A good understanding of the needs of clients.
- Ability to problem solve and communicate with clients to achieve positive outcomes.
- Resilience – being able to handle complaints from customers.
- Ability to manage own time and plan activities to ensure objectives met.
- Good general IT skills.
- Good understanding of the moving and storage industry would be advantageous.
- Knowledge of financial systems would be a positive.
- A second language would be of help.
Your Ideal Financial Implementations & Account Manager Benefits:
In return for your continued commitment in our Support Team, we offer the following benefits:
- Competitive salary of £50,000 to £55,000 per annum
- Company Pension Scheme
- Flexible working
- Central location of Earlsfield, London
Make sure you don't miss out on this great opportunity to join our business as our next Financial Implementations & Account Manager by clicking apply now. We look forward to meeting you.