Customer Service Advisor
- Job Type: Full-time
- Location: Didcot / Hybrid
- Hours: 37.5 hours per week / 08:00 - 17:00
- Contract: 12 month contract
Reed Oxford are looking for a customer service advisor to join one of our clients who are a global leader in development and manufacture. You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email and chat. You are responsible for managing customer orders, queries and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams.
Day to Day of the Role:
- Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
- Serve as the first point of contact for customers' supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
- Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
- Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
- Support and deliver improvement initiatives as part of a cross-functional account team.
- Identify and implement potential process improvements.
Required Skills & Qualifications:
- Highly organised with the ability to prioritise tasks effectively.
- A proactive learner with a keen interest in developing new skills.
- Ability to develop effective working relationships both internally and externally.
- Enjoys working in an inclusive, multicultural team environment.
- Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.
Benefits:
- Free parking on-site.
- Subsidised lunch options with free coffee and tea available.
- Access to Wellbeing Support networks and events.
- Opportunity to gain unique customer perspectives and Order-To-Cash experience.
- Access to a Car share scheme.
To apply for the Customer Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.