Job Description
We are excited to be recruiting for aER specialist to join our People Team. Your primary objective will be to deliver a first class customer focused Employee Relations service by providing specialist support and advice, predominantly over the telephone, to colleagues throughout our business.
The type of support provided is diverse, for example, one minute providing coaching to line managers on how to approach a difficult conversation and the next providing expert input to a challenging case. The team are also responsible for up skilling their ER Advisory colleagues, so that as many questions and queries can be answered and dealt with at first point of contact.
This role would suit someone who may be in a ER advisory role currently or HR advisor role and want to develop your career within Employee Relations.
Your responsibilities will include:
- Resolving and responding to employee relations related queries escalated from the ER Advisory team, or via the ER Manager, you will ensure all query resolutions are captured and resolved.
- Working closely with the other ER Specialists and ER Advisory team, you will apply relevant employee relations approaches and solutions, in line with our ER / People support model, to provide clarity and support to our Managers, business leaders and teams.
- Consistently delivering a professional and proactive approach, enabling managers to achieve their objectives, through coaching, and the provision of ER advice that is prompt, persuasive, effective, and evaluates risk. This will include areas such as: Performance Management, Disciplinary, Grievance, Absence Management, Diversity, Tribunals etc.
- Providing training to the ER Advisors, being a role model and offering support and guidance where appropriate.
- Supporting changes to and / or the implementation of any new ER policies and procedures. Working collaboratively with colleagues to ensure full understanding and embedding of new ways of working.
- Proactively identifying trends and opportunities to improve the ER support and service for our people. Working collaboratively with colleagues to use this insight to evolve and develop ER approaches and solutions.
- Working closely with colleagues in the People Team, business teams for Employment Tribunal cases; gathering information, managing and coordinating all activity required throughout the process
- Working in collaboration with our Group Organizational Change Team on Group-wide project implementation
- Acting as a visible advocate and role model, creating an environment where our values are consistently demonstrated through your own and colleague's behaviours.
We are looking for someone who can demonstrate:
- Employee Relations case management experience including disciplinary, grievance, performance, absence, ill health, flexible working, redundancy, contractual changes, management of Employment Tribunal Claims
- Ability to successfully coach and influence colleagues.
- Flexibility and pragmatism and the ability to deal with ambiguity and changing circumstances, whilst maintaining focus on goals.
- Excellent written and oral communication skills, with the ability to present clear, well-structured work
- The ability to make logical, well-balanced and reasoned decisions.
- A commitment to organisational values and behaviours which underpin the culture.
- Planning and organisational skills to ensure delivery of results
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