We have an exciting opportunity for two new Day Concierge roles on a 3 month fixed-term contract at our luxurious residential development of 7 units in Kensington (W14).
You will have the responsibility of delivering high levels of customer service to all residents, guests, contractors, and the clients. As well as carrying out routine checks and maintenance of the building, you'll also be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner.
As primary contact for the residents you will be on hand to provide the support they need at the place they call home.
Ideally, you'll have all or most of the below experience:
- Previous experience within the hospitality industry, preferably within a similar role.
- Significant experience providing exemplary levels of customer service.
- Experience in managing contractors and building works within a busy development.
- Awareness of general fire, health & safety and security (including CCTV).
- Proven ability to and handle confidential information with professionalism and discretion.
Responsibilities
- To be presentable and welcoming to all residents and visitors to the Building
- Keeping communal areas clean and orderly, e.g. lobby and ground floor hallway
- Receive post and distribute to mailboxes
- Sign for and securely store deliveries, maintain a delivery logbook and notify residents of deliveries
- Assisting residents with move-in and move-out
- Maintaining and recording daily activities in a log book
- To record and report any complaint received from any resident
- Check performance and productivity of contractors and report any concerns to the managing agents
Shift Pattern: 4 on 4 off / 07:00-19:00
Rate of Pay: £28,720 per annum / £13.15 per hour
Location: Kensington (W14) (nearest station is Kensington - Olympia)
If this position is of interest, please submit your CV.
Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.