Business Unit: Personal Banking, Business & Commercial
Salary Range: £55,200 - £82,800 per annum DOE + red-hot benefits
Location: UK Remote, but with regular travel to Leeds / Newcastle / Glasgow.
Live to challenge the status quo. Live a life more Virgin.
Our Team
An exciting opportunity exists for a Digital Sales Manager to join our Personal Banking team. In this role you'll play a key part in delivering our current account sales plan. You'll work with colleagues in Personal Banking Analytics to develop an in-depth understanding of the current customer journey, while also working with colleagues in various departments to drive changes that improve the journey, increasing sales conversion while delighting our customers. Exciting stuff, right?
What you'll be doing
- Developing the ‘single source of truth' on PCA sales funnel performance, overall and across the various component parts, and explaining performance fluctuations to senior audiences.
- Identifying and validating opportunities to improve the PCA sales journey, including expected benefits.
- Working with stakeholders to prioritise initiatives for delivery and ensuring a joined-up approach across multiple stakeholders where required.
- Collaborating with stakeholders to orchestrate the timely and effective delivery of initiatives, including post implementation reviews to ensure that the estimated benefits have been realised.
- Providing expert support and formal updates on sales funnel performance to various stakeholders and forums as required.
We need you to have
- Experience in delivering change initiatives, ideally working with cross-functional teams.
- Ability to logically analyse and interpret data, demonstrating a logical approach to problem solving business issues.
- Innovative thinking, generating original solutions to complex problems.
- Strong stakeholder management and influencing skills.
- Strong communication and presentation skills, with an ability to simplify complex messages for technical and non-technical audiences.
- Proficient in using Microsoft Office, mainly Word, PowerPoint and Excel.
It's a bonus if you have but not essential
- A strong understanding of bank products, in particular current accounts.
- A strong understanding of the banking regulatory environment, in particular Consumer Duty.
- A good understanding of customer experience / process improvement methodologies, e.g. customer journey mapping, value stream mapping etc.
- A good understanding of formal project management methodologies.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.